General conditions of use of the Loncani Beauty platform

The Internet platform accessible at is managed by LONCANI, whose head office is located in Ottawa and the e-mail address is:, allows browsing, reservation, and registration. display with beauty services, aesthetics and personal care in general, as well as access and use of a blog, a messaging system. The Loncani Platform brings together self-employed workers, professionals working in the sector and consumers who seek and need these services.


The following terms, whether used singular or plural, have the following meaning in this General Use Condition (“UGC”):

1.1 User: is defined in article 2.1 of the GCU.

1.2 User account: means the space dedicated to the user to whom he can access on the platform by using his username and password and in which the user has access to certain features reserved for the platform, including an email system allowing users to communicate with each other, and the ability to perform certain actions.

1.3 Requirement: Refers to a request made by a customer in which he describes the service he needs and to which suppliers can respond with an offer.

1.4 Client: Refers to a user, natural or legal person, who uses the platform to contact and be put in touch with a supplier who may provide a benefit depending on his needs.

1.5 Supplier: Refers to a user and an independent service provider, physical or moral, who use the platform to provide the desired benefit to a customer, in accordance with their needs.

1.6 Offer: Means a service offer from a supplier likely to meet a customer need or in response to a customer need

1.7 Request: Action issued by a client for the purpose of having a reservation. The reservation will be confirmed after payment is made.

1.8 Reservation: Act performed by the customer, constituting for the provider the obligation to perform the service booked by the customer in accordance with his needs, and for the customer to pay the amount fixed in advance by the supplier.

1.9 Commission: Refers to the remuneration payable by to Loncani in consideration for the services provided by Loncani.

1.10 Delivery: Refers to the supply of goods or services that an applicant is likely to provide.

1.11 Beauty points: Refers to the points accumulated by taking actions on the platform

1.12 Loncani Dollars: Refers to the cash amount earned from the points accumulated in your user account

1.13 Comments: Is an opinion given by users about a service received by a supplier through the platform

1.14 Wallet: Is a virtual wallet in which an amount of money can be deposited. This wallet can then be used for transactions on a platform.

1.15 Job Offer: Describes job offers posted by users in order to obtain applications from different suppliers.

      2. Acceptance of the terms and conditions of use

2.1 By accessing and using the platform, the visitor of the platform, regardless of whether he becomes a registered user as a member (the “User”) or not, accepts the GCU. The blog, accessible at, is hosted by Loncani and is governed in an additional manner under the terms of use available at terms-and-conditions/ and the privacy policy available at

2.2 Loncani reserves the right, in its sole discretion, to change the terms and conditions at any time without notice. It is the user’s responsibility to regularly check to be kept informed of any changes or modifications.

2.3 The simple fact of publishing the revised the GCU on the platform is sufficient to make it binding for any modification or revision and to continue to access and use the services after a modification or change that the user accepts.

     3. Registration on the platform, identifier and security

3.1 To access the services that the platform offers, users must register on the platform by creating a user account.

3.2 Suppliers are also required to create a Paypal account to allow the receipt of payments from customers. Click here to create a Paypal account and connect it to your supplier account in your dashboard.

3.3 The User undertakes to provide complete and accurate information and to keep it up to date. If the User provides inaccurate, outdated or incomplete personal information, if Loncani has reasonable grounds to suspect that the user has provided inaccurate information, or if Loncani has reason to also consider that the user has not respected a provision of this GCU, Loncani has the right to refuse any access and use of current or future services (or any part of them), without having to justify its decision.

3.4. The user account credentials are personal and the user agrees to keep them confidential. The user remains responsible for them, as well as any activity generated by his user account.

3.5 The User undertakes to inform Loncani immediately of any loss of password, any fraudulent use of his password or his user account and any other breach of security. Loncani cannot be held responsible for any loss or damage resulting from the non-compliance of the user of the GCU.

3.6 The user can modify or delete his user account at any time by contacting us at

4. Content

4.1 The content of the platform, in particular, the services, is offered as such and may not be used, reproduced, distributed, transmitted, disseminated, represented, sold, transferred or used in any other way for purposes other than their consultation and use. For this unique and unique purpose, Loncani allows the user, in a limited, revocable and non-exclusive way, to access and use the services in accordance with these Terms.

4.2 The displayed items, messages, texts, files, images, photos, videos, or any other equipment displayed and transmitted by the Users (“User Content”), are the sole responsibility of the user or the third party, who is original. Within the legal limits, Locani cannot be held responsible for the content of the user.

4.3 Users agree not to use the Platform for any unlawful purposes and to use the Platform in compliance with applicable laws and regulations and to ensure that the rights of third parties, including proprietary rights, are not infringed. intellectual.

4.4 In particular, users undertake not to use the platform to provide or obtain unlawful services; not to display, transmit or publish illegal content, for example:

4.4.1 Content relating to crimes against humanity, incitement to racial hatred and violence, child pornography or sexual abuse of any kind, violations of human dignity and the content of discriminatory, prejudicial to privacy or defamatory;

4.4.2 False, incomplete or inaccurate information

4.4.3 Financial content such as a loan, search for a loan of money, include no viruses, Trojan horses, time bombs or any other program designed to damage, produce an adverse effect, intercept or thwart any system, given personal information,

4.4.4 Content regarding the sale, donation or exchange of any living being (eg animals).
If Loncani finds, during an auditor as a result of information from a third party, that a user uses the platform for illicit purposes, Loncani may delete all services and the account of this user and immediately terminate the access of the Platform by the user.

5. Account, payment and transaction fees

The creation of a user account is free.  A 10% service and transaction fee will be charged to the suppliers. These service charges are intended to cover the cost of credit card services offered by Stripe and the help desk, among others. This allows us to offer you a very diverse list of suppliers, a loyalty program and an updated platform.

6. Reservation of a service, conclusion of an agreement and cancellation

6.1 The benefits offered by the suppliers on the platform are described by the suppliers and their content via the supplier’s page. The features of these benefits, as well as the user’s content, are indicative only. Loncani does not guarantee the conformity of the benefits and services offered by the suppliers to the description given by the latter.

6.2 The reservation of service is confirmed after payment and the customer is charged at the time of booking. Payment will not be sent to the supplier until the service is marked as completed by the customer.

6.3 Suppliers are free to formulate the content and price of their offers and services.

6.4 Each supplier sets its cancellation conditions so, in the event of cancellation, Loncani will refer to the supplier’s cancellation policy before taking action. In case the supplier has not established a cancellation policy, Loncani authorizes you to cancel your reservation at any time and will immediately make a refund after the cancellation.

7. Refund policy in case of dissatisfaction

Each supplier sets its repayment terms so that it is obliged to make a refund based on its repayment policies, via its stripe account. Loncani does not assume the responsibility to reimburse the customer if the quality of the service is not to his satisfaction and disputed. But since the Loncani team wants a good collaboration between suppliers and customers, in the event of a dispute, the team is committed to resolving this dispute fairly.

     8. Service Comments and Reviews

Loncani offers users the opportunity to comment on and evaluate the benefits via the platform and the services received. The comments and ratings assigned will be posted on the Supplier Profile page. Users agree to be as objective as possible and Loncani reserves the right to delete any comment or evaluation or any other user content that is contrary to these Terms.

     9. Independence, lack of guarantees and obligation of the user

9.1 Loncani cannot in any way guarantee the performance or quality of the service provided by a supplier to a customer, nor the conformity of the service to the needs of the customers. All warranties of any kind are excluded, whether express or implied, including, inter alia, the quality or availability of the services offered by the suppliers, through the platform. Loncani will in no way be held responsible in case of failure, total or partial, or poor performance of any service by a supplier to a customer. Each customer is obliged to assert his rights directly with the supplier.

9.2 Each User remains solely responsible for all his obligations relating to his activity on the platform, particularly as regards his taxes and social contributions. Loncani can in no way be held responsible for users’ access or potential for use of the services as illegal.

     10. Newsletter

By providing their e-mail address when accessing and using the platform, users agree that Loncani will send them an e-mail newsletter each week.

11. Privacy Policy

Access and use of services, including the platform, involves the collection and processing of users’ personal data. Check out Loncani’s privacy policy at

     12. Publishing Services

Loncani reserves the right, at any time, to modify or stop temporarily or permanently the broadcast of the services, including the platform (or any part of it) with or without notice. Loncani cannot be held responsible for any modification, suspension or termination of services. Any part of the content of the services may be out of date at any time and Loncani is under no obligation to update this content.

13. Exclusion and termination

Loncani may at any time, with or without reason, with or without notice, in its sole discretion and without liability, refuse any registration, exclude a user, refuse, cancel or cancel the access and use of a user to any or part of his services, including his user account, particularly in case of violation of the CUG. Loncani invites any user to inform them of any possible abuse on the platform or violation of the CUG, to the email address

14. Assistance

For questions or technical difficulties, please contact Loncani by email at

thank you,
Loncani team